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Oren feet

All times nervous customers they tell them selfs next time do it differently. Here are some tips for working with clients.

Working in front of customers is the most difficult part, Hmsobc best, and sometimes the most demanding project Frilans. Good contact with the client can be the most important thing at work. Satisfied customer is a customer moving to work throughout is on you Imlitz Tgana and many other works, and not to contact Ihss Allachm future for all additional work will be.

Ttihs me as I relate to you.

Should not rush to reject the words of the client, even if you do not agree with the states. According to listen to the end, Discover interest, and try to understand what the client wishes, and whether we are able to reach desired results. Even if you do not agree with anything the customer’s words, is still the authority on matters of project top referee.

Information that the customer always right, is not always correct. Client without understanding the design, may effectively work graphic it perform for you (eg customer color logo of his company’s green, and asks to design the website that the red color that you love, without understanding the importance of point and saving on the brand).
Try to point out the problematics points, offered a number of options let the customer decide (so he feels involved), presented to him the way you would perform the project as opposed to the way it is and thus translate asked him to see if justice was wrong or your choice.

Customer is not an enemy and should not treat him like that. Explained yourself clearly, Ttnshao over to the client, to take all comments and Personal Injury hurry to close the doors (there are customers who “Ksohim be” in the early stages of the work, and then, when they learn to rely on giving service, is getting them a free hand) .
Get a discount from the client does not know the domain for which the salary is Shirotcm, and questions asked by him come from the desire to understand and not from the audit (similar visit in the garage - the client would like to get the most information on the job).

From the border to put between you and the client. Smile of a customer is not confirmation that the connection between past links between employee - employer to link individual. If you heard a personal call during work, kept the details לעצמכם - dirt cheap in places of work passes quickly and you may lose the best of you.
Hands off the client’s personal life and Ttndbo to share with other company employees learn about your work in front of the client (wages, work conditions, car, expenses paid mobile phone, etc …).

Time doing his

Customer not always know he needs you, and therefore can be (and should) remind him every time he can help you. Whether it is a client for a job before you’ve done for many months, and if it is a client for which you are doing ongoing work.
In many cases, during a phone call with a client, he recalled his acquaintance And opening a new company looking for professionals in the field in which you engage. Sometimes he Iizcr days after your conversation, but because you are fresh memoirs, he refers to it specifically sold to you.
Send a greeting card holiday birthday, צלצלו once every six months to be interested to ask what’s new, updated the client if Ohhlftm address or phone, sent him the URL of your house if he has been updated.

Prepared catalog orderly with your customers’ names, the domain in which they deal with a few words on the project for Svicatm. Not on file Tzrfo also important email correspondence with customers, kept the documents related to the project (bidding, contracts, confidentiality agreements) organized everything folder by date.

Good customer satisfied one thousand clients Azvniim

There are dozens of tips that can ease you need to maintain your customer facing. Here are some:

Before the signing of the contract:
Check whether you have all the tools necessary to perform the work - software, charts, information on relevant technologies, Srgalim, Fontim etc.

Working with several people at the company, pre Scmo Who has the power to it in connection with the project. Final approval of the study, approval for the delays and changes, approval of payments and any other topic related to work against the same company. Already happened gives service work received, filed and received a sketch from one of them, OK supervisors at the company, on submission manager announced that he did not want to work and we have to do it all again.

While making the project:
From pre-set times to meet approved Idichm. We’ve updated the client and will be delays if you wait for approval from him on any such delay (In some cases, you can opt out of the parts of the project or move to the beginning of important parts while rejecting less important parts, end).

If you provide customer services design, presented to several different sketch than this, and you choose will be based sketch work the final.
Do not make the choice in the name of the client, you may find yourself approaching the target date for submission of work in front of a customer is not satisfied will require you to do everything again.

Kept in touch daily with the client with an e-mail.
Transferred to the client in the sketch that he could open regardless of the graphics software that is included in the operating system (format JPG, GIF), kept all the study points to the named Software (orange sketch contains the name ORANGE, sketch with a round element contains the name ROUND).
If sent to the customer and suggestions are based on the sketch first one, kept them in the order of costs in foreign or numbers - for example: orangesquare_a.jpg Thus you can always tell by a template which was her first sketch.

And I signed the contract?

Inform the customer in advance about the date in which you can not work (a religious holiday, family event, you are supposed to finish work for another customer, an exhibition abroad, etc …)

Examined seven eyes on what you are signing documents in front of the client and not a conflict between projects from the same domain (eg, a contract containing a paragraph that prevents you from giving service to the company competes with the same domain for a certain period of time) - If there are certain about the lack of a specific section, they transferred the contract attorney .

Hmtzweinim checked the dates on the contract, whether you are able to stand up to them whether they Hshartm לעצמכם enough free time for changes and amendments of the last moment.
If the client wishes additions that are included in the original contract, informed him that can work will continue beyond the original target date requested him to sign a document confirming the stuff (there were cases of clients who refused to pay for work on the grounds gives service was not provided the contract You ‘re late to submit the project).

Knew the client in advance on all financial expenditure and exceeded pre-set budget.
Do not make decisions on behalf of a client, one phone call can save a lot of money.
For example - a customer asked for a job on the graphics Stodfs a quality paper, printed at the papers over the quality of this paper suggested giving quality service in addition to money.
Summed up with the customer service gives the amount of money it receives for the work, based on the paper such a price ‘and if not Iioda client about the change, Ieltz giving service to pay the difference in his pocket.

Scmo with the client in advance the number of sketch included in the price and how much each will cost a further study. Scmo who qualified in advance to confirm sketch - your contract should be a section that says post-approval study design will not change.

Gomrim going

Even after the success of the project Frilans, try to keep in touch with the client. Otzko may continue in the project, the project may Otzko new and may not Tzko any project. Meaning beyond the immediate financial satisfied customer, good working relations in front of a customer can not only save you money, but also extend your life 

This entry was posted on Sunday, June 7th, 2009 at 5:49 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.